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How rm500 Handles Your Personal Information

We collect only what we need to run your account, process your deposits, and keep your activity secure. This page tells you exactly what data we hold, why we hold it, and how you can request changes — no corporate jargon, just straight answers.

Account data protectedTouch 'n Go eWallet activity coveredBoost & GrabPay payment recordsCookie use disclosedYour rights, clearly stated

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What This Privacy Policy Covers and Why

rm500 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with rm500, we collect information in three broad categories: identity details you provide at registration, transaction records tied to your deposits and withdrawals, and device or session data generated when you access the platform from a browser or mobile device. Payment

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activity — including deposits made via Touch 'n Go eWallet, Boost, or GrabPay — is logged to verify transactions, resolve disputes, and meet obligations that apply where local law requires it. We do not sell your personal data to third-party marketers. Data shared with payment processors,
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such as the operators behind DuitNow or FPX bank transfers, is limited to what those processors need to complete the transaction. Session data, including browser type, IP address, and device identifiers, helps us detect unusual login patterns and protect your account from unauthorised access. You can
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access and review the personal data we hold by contacting our support team directly. Access to and eligibility for services on rm500 depends on local law and is available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, and Account Security

We take a practical approach to data security — encrypting connections between your device and our servers, limiting internal access to account records, and retaining payment data only for as long as the relevant obligations require. Players in Subang Jaya and across Malaysia access the platform over the same protected connection whether they are on mobile or desktop. Here is how each area works in practice.

Cookies and Session Data

We use cookies to keep you logged in, remember your preferred language, and track which pages load correctly on your device. You can clear cookies via your browser settings at any time, though doing so will end your active session.

Payment Record Retention

Transaction records linked to Touch 'n Go eWallet, Boost, and GrabPay deposits are kept for the period required under applicable financial record-keeping obligations. After that period, records are deleted or anonymised.

Account Access Security

Login attempts are monitored for unusual patterns. If we detect a new device or location, we may prompt you for an OTP verification step before granting access to your account wallet and transaction history.

Requesting Data Changes

To correct, update, or request deletion of your personal data, contact support via live chat or email. We will verify your identity before making any changes to the account record.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right starting point. You can reach us through live chat inside your account, by email, or via the contact form on this page. We aim to acknowledge data requests within a reasonable period and will follow up with the steps needed to action them.

Live Chat Open live chat from inside your account dashboard. It connects you directly to a support agent who can log a data request or escalate a privacy concern on your behalf.

Email Support Send your data request or privacy question to our support address. Include your registered account name so we can locate your records and respond accurately.

Contact Form Use the contact form linked from your account settings. Select the Privacy category so your message is routed to the right team without delay.

Common Questions About Your Privacy on rm500

These are the questions we hear most often about how we handle personal data. If your question is not covered here, reach out through live chat or the contact form linked in your account settings.

We collect your name, contact details, and the information needed to verify your account. Payment method identifiers — such as your Touch 'n Go eWallet or GrabPay reference — are stored to process transactions.

We share data only with payment processors like DuitNow or FPX operators when completing a transaction, and with any authority where local law requires disclosure. We do not sell account data to advertisers.

Payment records, including Boost and Touch 'n Go eWallet deposit logs, are retained for the period required by applicable financial obligations. Once that period ends, records are deleted or anonymised.

Yes. Contact our support team via live chat or email with your registered account name. We will verify your identity and then provide a summary of the personal data we hold on your account.

Send a deletion request through live chat or the contact form in your account settings. Select the Privacy category. We will confirm what can be deleted and what must be kept under financial record-keeping rules.

We use cookies for session management, language preferences, and error tracking. You can disable or clear cookies through your browser settings, but this will log you out and may affect how pages load on your device.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Accountrm500 Login Gamesrm500 Casino

How rm500 Handles Your Personal Information

Data Handling, Cookies, and Account Security

Cookies and Session Data

Payment Record Retention

Account Access Security

Requesting Data Changes

How to Reach Us About Your Data

Common Questions About Your Privacy on rm500

01 What personal data does rm500 collect when I register?

02 Does rm500 share my data with third parties?

03 How long does rm500 keep my payment records?

04 Can I request a copy of the data rm500 holds about me?

05 How do I ask rm500 to delete my personal data?

06 Does rm500 use cookies, and can I turn them off?

Privacy Policy

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