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Terms Conditions That Govern Your rm500 Account

These terms set out the rules that apply when you open an account, make a deposit, and use any part of the rm500 platform — including wallet top-ups via Touch 'n Go eWallet, Boost, or GrabPay.

Account rules apply from registrationDeposits via Touch 'n Go eWallet, Boost, GrabPayMalaysia region — where local law permitsLast updated: current version in forceContact us to request a copy

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TERMS CONTACT

How to Reach Us About These Terms

Live Chat Reach our account team directly through live chat on rm500. Queries about specific term clauses or account actions are handled here first.

Email Support Send a written query to our support address for anything that needs a documented response — account disputes, term clarification, or formal change requests.

Account Help Centre The help section inside your account covers common term questions: wallet linking, withdrawal holds, and how account verification affects your access.

ACCOUNT INTEGRITY

How We Protect and Manage Your Account Data

Your account security and data handling are governed by these terms alongside our privacy policy. Here is how each area works in practice on rm500.

Data Retention

We keep your account records — including transaction history for Touch 'n Go eWallet, Boost, and GrabPay deposits — for as long as required by applicable financial regulations.

Cookie Use

Cookies on rm500 track your session state and device preferences. You can manage cookie settings through your browser; disabling them may affect login continuity across devices.

Account Security

Every login triggers an OTP step to your registered mobile number. If you suspect unauthorised access, contact live chat immediately to freeze account activity.

Requesting Changes

To update registered details — wallet number, contact info, or account name — submit a request via live chat with supporting ID. Changes take effect after verification is complete.

What These Terms Cover and How They Apply

rm500 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on rm500, you agree to these terms in full. They govern how your account operates — including how you fund it via Touch 'n Go eWallet, Boost, or GrabPay, how withdrawals are processed back to your registered wallet, and how disputes are

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handled. Each deposit you make is tied to the wallet or bank account you registered; we do not accept transfers from unverified third-party sources. Account activity must come from a single registered holder — sharing credentials or allowing another person to operate your account breaches these
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terms and may result in suspension. If you access rm500 from Subang Jaya or anywhere else in Malaysia, the same account rules apply regardless of the device you use. We may update these terms when required and will notify you through the contact details on your
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account profile. Continued use of the platform after a notice period means you accept the revised terms. Where any section of these terms conflicts with local law in your jurisdiction, local law takes precedence. These terms do not limit rights you hold under applicable Malaysian consumer
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protection rules.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

If a specific clause is unclear, check below before contacting support — these cover the questions our account team gets most often.

Yes. All deposit methods — including Touch 'n Go eWallet, Boost, and GrabPay — are subject to the same account terms. The payment method does not change your obligations or our handling rules.

No. Each person may hold one registered account. Duplicate accounts breach these terms and may result in both accounts being suspended pending review by our team.

We notify you via the contact details on your account profile before changes take effect. Continuing to use rm500 after the notice period means you accept the updated version.

We will contact you through your registered details explaining the reason. You may respond through live chat or email to dispute the action or request a formal review.

Reach our account team via live chat on rm500 or send a request by email. We will provide the current version in a readable format within a reasonable timeframe.

Yes. Withdrawals are processed to the same wallet or bank account you used to deposit — whether that is GrabPay, DuitNow, or FPX. Mismatched details will delay verification and processing.

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